Mac Repair & Services

Mac Repair Service

Revive Technologies is authorised to provide IN WARRANTY & OUT OF WARRANTY service for all Mac Products.

Things to do before you come in:

• Back Up your Data
  
• Please make sure you have backed up your data using iTunes or iCloud.
• Please see the link below for detailed instructions from Apple.
• https://support.apple.com/en-au/mac-backup
• Note: Revive Technologies certified Apple technicians can assist you with backup.
  Fee of $85+GST applies if back up is successful.

• Update Software on your Mac
  
• Some issues on your Mac could be resolved by updating macOS.
• Please make sure you have a backup of your data before attempting to update or upgrade your software.
• Please visit following page to learn how to update your macOS.
• https://support.apple.com/en-au/HT201541

• Clear your unique passcode
  
• When possible clear your unique passcode which you maybe using on other devices and accounts.

IN WARRANTY

• What to expect when you come in
• A)- Certified Apple technicians will troubleshoot and facilitate repair services for covered repairs without charge to customers.
• If a repair or associated service is deemed outside the scope of Apple repair cover, Revive Technologies may charge a fee for associated labour and parts.
• For example:
• If the issue results from the use of any non-Apple hardware product.
• If the issue results from the use of any non-Apple software product.
• If the issue results from accidental damage or abuse.
• If the issue results from a software-related cause or software setup.
• if customer requesting a part be replaced that does not demonstrate failure.
• B)- Certified Apple technicians will have to validate cover and repair type eligibility using Apple portal before initiating repairs. In the event of a cover dispute, the customer must provide proof of purchase or proof of cover documentation prior to delivery of any covered repair service.
• POP or receipt must meet the following criteria:
• The POP must be legible (screenshots are not acceptable)
• The POP must include the following information:
• - Date of purchase
• - Invoice or receipt number
• - Sale price
• - Reseller information and, if possible, the company seal or logo
• - Product serial number (if serial number is not printed on the POP, it must be written on the document)
• C)- Replacement parts that are used for a covered repair under warranty will be warranted for the remaining term of Apple’s warranty, or 90 days, whichever provides the longer cover for the customer. Parts or products provided by Apple for service may be new Or equivalent to new in performance and reliability.

OUT OF WARRANTY

• What to expect when you come in
• A)- Revive Technologies will charge $66 INC GST to assess the unit and provide written estimate and estimated time to repair for out of warranty repairs.
• B)- Once customer accepts to proceed with repairs Revive Technologies will obtain customer signature on authorisation form to start the repair process.
• C)- Replacement parts that are used for repair will be warranted for the remaining term of Apple’s warranty, or 90 days, whichever provides the longer cover for the customer. Parts or products provided by Apple for service may be new or equivalent to new in performance and reliability.